IT Department issued format for sharing queries on helpdesk E-mail IDs

 

The Income Tax Department issued Format dated January 24, 2022 for sharing queries on helpdesk E-mail IDs.

 

Sr. No	Information	Details	Help
Details of the Person facing problem
1.	Grievance ID		Mention Grievance ID, if already raised at e-fling portal
2.	Name of the Person		Mention name of the person who can explain the issue, if contacted by helpdesk team
3.	Contact Number of the Person		Mention Contact number of the person who can explain the issue, if contacted by helpdesk team
4.	Email ID of the Person		Mention email ID of the person where the response can be sent
Details of Problem faced
5.	PAN of Taxpayer
6.	User ID at e-filing portal. Of Chartered Accountant	ARCA…….	CA Login ID of CA
7.	AY		Assessment Year or Financial Year. Mention AY or FY or General, if unrelated to Year
8.	Name of the Form	Form 3CA-3CD / Form 3CB-CD/ ITR Form No. (Online) or ITR Form No. (Offline)	Mention Form No. or ITR or functionality in which you are facing issue. ITR (Online) or ITR (Offline)
9.	Details of the Problem faced		Mention detailed descriptio n of the issue being faced by you in filling, filing Form /ITR or using that functionality
10.	Screenshot		Attach screenshots wherever you are facing errors containing error messages
11.	JSON	Attached/ Not Attached	Attach JSON, if relevant (For faster resolution it is advised to attach JSON)