To enable you to express your issues and
problems related to GST System and its services, GSTN is launching a Self Help
Portal (https://selfservice.gstsystem.in/)
as a single platform where tax payer call
log tickets for any issues or concerns and for quick resolution. This will be launched soon.
The new system is user friendly and the
tax payer can articulate and explain the issues faced them in effective manner.
This new facility will have the following advantages:
·
Enable the raising of tickets by tax payers
themselves, providing all required information and reducing to and fro
communication between helpdesk and tax payers, helping to reach a faster
resolution.
·
Enable the tax payer to check the progress of his
ticket that raised in the past, with latest status.
·
Check the resolution comments in case the ticket is
closed.
·
Effective functionality of providing resolution of
known errors generally faced along with the links to FAQ (based on the issue
that being faced).
·
Better analysis of data on issues faced by taxpayers
and other stakeholders using GST System
Please refer enclosed user manual for
logging tickets and also FAQs are embedded in self services portal itself for
further assistance.
Please note: GST helpdesk mailbox: helpdesk@gst.gov.in will be discontinued. Please reach to
helpdesk @ (0120-4888999) in case of any queries.
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