Saturday, 29 January 2022

IT Department issued format for sharing queries on helpdesk E-mail IDs

 

The Income Tax Department issued Format dated January 24, 2022 for sharing queries on helpdesk E-mail IDs.

 

Sr. No

Information

Details

Help

Details of the Person facing problem

1.

Grievance ID

 

Mention Grievance ID, if already raised at e-fling portal

2.

Name of the Person

 

Mention name of the person who can explain the issue, if contacted by helpdesk team

3.

Contact Number of the Person

 

Mention Contact number of the person who can explain the issue, if contacted by helpdesk team

4.

Email ID of the Person

 

Mention email ID of the person where the response can be sent

Details of Problem faced

5.

PAN of Taxpayer

 

 

6.

User ID at e-filing portal. Of Chartered Accountant

ARCA…….

CA Login ID of CA

7.

AY

 

Assessment Year or Financial Year. Mention AY or FY or General, if unrelated to Year

8.

Name of the Form

Form 3CA-3CD / Form 3CB-CD/ ITR Form No. (Online) or ITR Form No. (Offline)

Mention Form No. or ITR or functionality in which you are facing issue. ITR (Online) or ITR (Offline)

9.

Details of the Problem faced

 

Mention detailed descriptio

n of the issue being faced by you in filling, filing Form /ITR or using that functionality

10.

Screenshot

 

Attach screenshots wherever you are facing errors containing error messages

11.

JSON

Attached/ Not Attached

Attach JSON, if relevant (For faster resolution it is advised to attach JSON)

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