COMMON ERRORS OF GST PORTAL.
1. Error Code- 404- No documents found
Error
Category / Form- Download File request
Error Massage
– Document not Found/ File
not Found.
Why this Error Come?
This error occurs when the time
allotted for a file download (24 hours) expires. So, after lapse of that time,
if the download link is clicked, the afore-mentioned error occurs, as the file
is no longer available for download.
Suggest
Solution- Taxpayer should raise a
new file generation request for the required file and should download the file
from the fresh link available on the respective form page.
2. Error Code- 9018
Error Category /
Form-Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
3. Error Code- 9021
Error Category /
Form- Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again. If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
4. Error Code- AD-VPAU-9001
Error Category /
Form-Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again. If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
5. Error Code-AP-FOAS1003
Error Category /
Form- Appeal
Error Massage –Order number entered is invalid.
Why this Error
Come?
This error is typically seen when
number entered by the Taxpayer is incorrect while fetching the demand details
for any order type.
Suggest Solution-The order number entered by the Taxpayer should be correct and
match with the order received from officer (Applicable for all types of orders
6. Error Code-AP-FOWC1002
Error Category /
Form- Appeal
Error Massage –Please enter valid order number.
Why this Error
Come?
This error is typically seen when
order number entered by the Taxpayer is incorrect while making payment against
the demand.
Suggest Solution-The order number entered by the Taxpayer should be correct and
should match with the order received from Assessment Officer.
Bottom of Form
7. Error Code – CM-CSCS9020
Error Category /
Form-Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
8. Error Code-GSTR9C –
Prepare Offline Errors in File Generation
Error Category /
Form-GSTR9C Offline
Error Massage –Taxpayer gets a File Generation in Progress error when he/she
tries to download JSON from GSTR-9C portal Download tab.
Why this Error
Come?
Taxpayer gets this error while trying
to download JSON from the Download tab without uploading any processed JSON in
the Upload tab or without uploading any documents.
Suggest Solution- Taxpayer is advised to upload a JSON in the Upload tab,
and status should appear as -Processed. The taxpayer can then proceed to
download JSON from Download tab and open the same in GSTR-9C Offline utility,
as shown in help video.
9. Error Code – GSTR9C
– Prepare Offline Errors in Generating JSON
Error Category /
Form-GSTR9C Offline
Error Massage –Taxpayer gets the following error on clicking Generate JSON button
– There was an error while signing the JSON. Please click on generate JSON
again.
Why this Error
Come?
This error occurs when wsweb.html file
is missing or not recognized by GSTR-9C Offline tool.
Suggest Solution- Save wsweb.html with updated time-stamp so that the
offline tool can recognize the file, as shown in video, to solve this error.
10. Error Code – GSTR9C – Prepare Offline Errors in opening JSON
Error Category /
Form-GSTR9C Offline
Error Massage –Taxpayer gets a Run Time error when opening JSON in GSTR-9C
Offline Tool downloaded from GSTR-9C portal Download tab.
Why this Error
Come?
This error occurs when the Taxpayer
has uploaded documents – P&L statement, Balance sheet, etc and without
uploading any GSTR-9C JSON in the Upload tab, the taxpayer proceeds to download
JSON from Download tab.
Suggest Solution-Taxpayer is advised to upload a GSTR-9C JSON generated from the
offline tool in the Upload tab, and the status for that uploaded JSON should
appear as -Processed. Then, the taxpayer can proceed to download JSON from
Download tab, and then open the same in GSTR-9C Offline utility, as shown in
help video.
11. Error Code-GSTR9C – Prepare Offline Errors in Processing JSON
Error Category /
Form-GSTR9C Offline
Error Massage –After uploading JSON in GSTR-9C portal Upload tab, the Taxpayer
gets JSON status as Processed with Error instead of Processed.
Why this Error
Come?
This error occurs when the Taxpayer
generates a JSON with some incorrect values and then uploads the same in
GSTR-9C Portal Upload tab.
Suggest Solution- The Taxpayer should download the error JSON generated by
the portal, open the same in GSTR-9C Offline Utility and make necessary
corrections. The Taxpayer can also take help from GSTR-9C Extract PDF for
the same. After making corrections, taxpayer should generate JSON again, sign
the same and upload that newly-generated JSON to GSTR-9C Upload tab, as shown
in help video.
12. Error Code-GSTR9C – Prepare Offline Errors in Signing
Error Category /
Form-GSTR9C Offline
Error Massage –Taxpayer gets server connection error when trying to sign
GSTR-9C generated JSON.
Why this Error
Come?
This error occurs when the certificate
presented by GST Signer is not trusted by the host system.
Suggest Solution- Taxpayer is advised to import the certificate in Trusted
Root certificates store as shown in video to solve this error.
13. Error Code-LG9060
Error Category /
Form-Ledgers
Error Massage –Checksum validation: Failed
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
14. Error Code- LG9069
Error Category /
Form-GSTR3B
Error Massage –Offset the CGST credit against the CGST liability first before
cross-utilization. If error persists quote error number {0} when you contact
customer care for quick resolution.
Why this Error
Come?
This message is shown when taxpayer
tries to offset his/her liability for a particular return period after changing
the auto fill cross utilization of CGST, SGST, IGST and CESS credits which is
not as per the rules defined by GSTN.
Suggest Solution-Taxpayer is advised to refer to the help section on the payment
page to follow the rules of cross utilization of ITC .CGST input tax credit
shall first be utilized towards payment of CGST liability and the amount
remaining, if any, may be utilized towards the payment of IGST liability. CGST
credit shall be utilized only if IGST credit is not available.
15. Error Code-LG9072
Error Category /
Form- GSTR3B
Error Massage –Not a valid cross-utilization Scenario
Why this Error
Come?
This error occurs when the
cross-utilization rules for utilization of ITC credit are not followed
properly.
Suggest Solution-The validation rules are available on the help section of
payment page in GSTR-3B. Follow those rules to prevent this error.
16. Error Code- LG9074
Error Category /
Form-GSTR3B
Error Massage –Offset the CGST credit completely against IGST tax liability
before utilizing SGST credit.If error persists, please call GST Helpdesk or log
your issues on Grievance Redressal Portal for GST and quote the error code.
Why this Error
Come?
This error message is shown when the
taxpayer tries to offset his/her liability for a particular return period after
changing the autofill cross utilization of CGST, SGST, IGST and CESS credits
which is not as per the rules defined by GSTN.
Suggest Solution-Taxpayer is advised to refer to the help section on the payment
page to follow the rules of cross-utilization of ITC and offset the CGST credit
completely against IGST tax liability before utilizing SGST credit.
17. Error Code- LG9097
Error Category / Form-GSTR3B
Error Massage –Invalid tax act
Why this Error
Come?
The validation of the Major and Minor
heads are taken on the basis of the input provided. In case the input is not
under the category mentioned, then this error will be shown.
Suggest Solution- The validation rules are available on the help section of
payment page in GSTR-3B. Follow those rules to prevent this error.
18. Error Code-LU-LUAC-9019
Error Category /
Form-Application Issue – LUT
Error Massage –Something seems to have gone wrong while processing your
request. Please try again. If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
19. Error Code-LU-LUAS-9018
Error Category /
Form- LUT
Error Massage
– Missing Hierarchy of
Jurisdiction.
Why this Error Come?
Such Error comes when the Hierarchy of
Jurisdiction of the taxpayer is not updated in the master data.
Suggest Solution-This is not a technical issue. Please contact your
Jurisdictional Tax Officer to update the Jurisdiction of your application so
that the LUT application can be filed successfully.Once the jurisdiction gets
updated, kindly submit a new LUT, without referring to any draft LUT from -My
Saved Applications. If the issue still persists, kindly raise another ticket
along with screenshot of the issue/error.
20. Error Code-LU-LUAS-9021
Error Category /
Form- LUT
Error Massage –DSC re-register issue.
Why this Error Come?
Such Error comes when DSC of the
Taxpayer is not updated or registered on our portal.
Suggest Solution-This is due to absence of PAN-based DSC certificate inside the
dongle/USB attachment. Kindly check the dongle/USB attachment for a PAN-based
DSC certificate inside.
21. Error Code – LU-LUWS-9021
Error Category /
Form-Application Issue – LUT
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
22. Error Code – RET000072
Error Category /
Form- GSTR9
Error Massage –Unable to process your request.If error persists quote error
number RET000072 when you contact customer care for quick resolution.
Why this Error
Come?
This error occurs in case of an issue
with the application while processing Taxpayer’s request when he/she clicks on
Proceed to File.
Suggest Solution-For a quick resoltuion, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
23. Error Code – RET00009
Error Category /
Form-GSTR9
Error Massage –Return already under process. If error persists, quote error
number RET00009 when you contact customer care for quick resolution.
Why this Error
Come?
This error occurs when the return
filed by the taxpayer is already under process and he/she is trying to submit
it again.
Suggest Solution-The taxpayer should wait for at least a day for his request to
get processed. If the issue persists, taxpayer can raise a ticket with
screenshot of the error and time stamp of occurrence.
24. Error Code – RET12501
Error Category /
Form-Application Issue
Error Massage
– Unable to process your
request. If error persists quote error number RET12501 when you contact
customer care for quick resolution.
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
25. Error Code-RET147
Error Category /
Form-GSTR3B
Error Massage –GSTR3B can be filed only after end of tax period and also ensure
GSTR-3B for last tax period has been filed.
Why this Error
Come?
This error is shown to the taxpayer
when he is trying to file GSTR3B for a particular return period in the same
month.
Suggest Solution-The taxpayer should file GSTR3B only after end of the tax period
and he/she should also ensure that GSTR-3B for last tax period has been filed.
26. Error Code – RET2X91230
Error Category /
Form-TDS/TCS Credit Received Form
Error Massage –Please take action and try again.
Why this Error
Come?
Whenever a Taxpayer tries to file the
form -TDS/TCS Credit Received without taking action on the records
auto-populated from GSTR-7 or GSTR-8, this error message is shown.
Suggest Solution-Taxpayer is advised to take action on the records auto-populated
from GSTR-7 or GSTR-8.
27. Error Code – RET49115
Error Category /
Form-GSTR4
Error Massage –CGST and SGST (if present) should be zero for Inter State
Supply. IGST should be greater than or equal to zero.
Why this Error
Come?
For Inter state outward supply, if the
Taxpayer has entered CGST and SGST amount greater than zero and IGST amount as
zero, this error will be shown.
Suggest Solution-For Inter-state outward supply, CGST and SGST (if present) are
not applicable as per GST Law and hence should be zero for the same. Further,
IGST shall be greater than or equal to zero.
28. Error Code – RF-FCAS-9017
Error Category /
Form-Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
29. Error Code – RT-3BAS1013
Error Category /
Form-GSTR3B
Error Massage –Your Save Request for GSTR-3B is already being processed for
Current Return Period.
Why this Error
Come?
This error is typically seen when a
request to save data in a particular return period of GSTR3B return is already
being processed and taxpayer tries to send another save request.In such
situations, taxpayer will not be allowed to save request and must wait until
this existing request is processed successfully.
Suggest Solution-Taxpayer must wait for some time till the existing request is
processed successfully and until taxpayer sees a message saying-GSTR3B details
saved successfully or Last save request has been processed successfully.
Taxpayer will not be able to send another save request into the system for same
return period of GSTR3B return unless previous request has been processed
successfully.
30. Error Code – RT-3BAS1031
Error Category /
Form-GSTR3B
Error Massage –Authentication has failed at emas. If error persists quote error
number RT-3BAS1031 when you contact customer care for quick resolution.
Why this Error
Come?
This error is seen at filing page
while filing with DSC. The error generally comes because taxpayer may be trying
to sign the return filing with a signature associated to a PAN different than
the PAN of selected signatory.
Suggest Solution-Taxpayer is advised to carefully select the correct signatory
from the drop down list of signatories and choose the signature of the said
signatory on Emsigner tool while signing the return
31. Error Code-RT-3BAS1043
Error Category /
Form-GSTR3B
Error Massage –OTP is either expired or incorrect. If error persists quote
error number RT-3BAS1043 when you contact customer care for quick resolution.
Why this Error
Come?
This message is shown to the taxpayer
when the OTP used to file GSTR3B form has expired as there is an expiry time of
10 minutes for every EVC OTP or the OTP entered by taxpayer is incorrect.
Suggest Solution-Taxpayer must re-generate the EVC OTP, which is shared via SMS
on his/her registered phone number or registered Email and then type the same
correctly. Incorrect entering of even a single letter or digit will not allow
the filing process to complete.
32. Error Code – RT-3BAS1055
Error Category /
Form- GSTR3B
Error Massage –You have SUBMITTED TRAN-1 form but have not FILED it. You are
requested to FILE the same before submitting this return.
Why this Error
Come?
This error is shown to the Taxpayer
while submitting the returns when his/her TRAN-1 form has not been filed.
Suggest Solution-Taxpayer is advised to file his/her TRAN-1 form first and then
continue with the filing of GSTR3B.
33. Error Code – RT-3BAS1059
Error Category /
Form-GSTR3B
Error Massage –The information found in form seems old and invalid. Please save
your form again in each section and then try to proceed with Payment. If error
still persists quote error number RT-3BAS1059 when you contact customer care
for quick resolution.
Why this Error
Come?
Taxpayer gets this message while
trying to make payment and submit his/her Form GSTR3B for a particular return
period without saving the form recently.
Suggest Solution- Taxpayer is advised to go back to the tiles page, save the
GSTR3B form again and then try to submit it.
34. Error Code – RT-3BAS1076
Error Category /
Form-GSTR3B
Error Massage –GSTR3B is not filed for previous period <Return period>.
If error persists, quote error number RT-3BAS1076 when you contact customer
care for quick resolution.
Why this Error
Come?
This message is shown to let the
taxpayer know that Form GSTR3B cannot be filed for a return period unless the
same return for the previous tax period has been filed.
Suggest Solution-Taxpayer must save, offset and file returns for all previous tax
periods first. i.e. starting from the month of his registration approval in GST
system.GSTR3B is supposed to be filed sequentially and system does not allow
filing in any random order.
35. Error Code-RT-3BSS103
Error Category /
Form-GSTR3B
Error Massage –Same POS is repeated in inter state supplies list.
Why this Error
Come?
Occurs when same POS is being used
more than once in section 3.2 of GSTR3B form. Taxpayer must use one POS only
once and mention consolidated value in a single entry itself.
Suggest
Solution- Taxpayer needs to remove
repetitive POS entries from payload and must mention consolidated amount value in
a single entry for each corresponding POS.
36. Error Code – RT-3BWS-9018
Error Category /
Form-Application Issue- GSTR3B
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution.
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
37. Error Code – RT-3BWU-9018
Error Category /
Form-Application Issue- GSTR3B
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
38. Error Code – RT-CADS-1002
Error Category /
Form-DSC
Error Massage –This is a common error for all forms for use of invalid PAN or
sign while filing a form using DSC.
Why this Error
Come?
This is a common error for all forms
for the use of invalid PAN or sign while filing a form using DSC.For instance,
if a Taxpayer is trying to sign a filing using DSC with a signature that is not
corresponding to the PAN number of chosen authorized signatory.
Suggest Solution-Taxpayer needs to use the correct signature as per signatory
selected.
39. Error Code-RT-CADS-9017
Error Category /
Form-Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
40. Error Code – RT-CWRS9018
Error Category /
Form-Application Issue
Error Massage –Something seems to have gone wrong while processing your
request. Please try again.If error persists quote error number {0} when you
contact customer care for quick resolution
Why this Error
Come?
This error occurs in case of an issue
with the application while processing the request of the taxpayer.
Suggest Solution-For quick resolution, kindly raise a ticket along with
screenshot and time stamp of the error occurrence.
41. Error Code – RT-SCVU101
Error Category /
Form-GSTR3B Offline
Error Massage –Error in json structure validation. If error persist quote error
number RT-SCUV101 where you contact customer care for quick resolution.
Why this Error
Come?
Taxpayer gets this message while trying
to upload the JSON created using offline utility of GSTR3B but has made some
changes to the JSON before uploading it.
Suggest Solution-Taxpayer is advised to create the JSON file again using the
GSTR3B offline utility and upload it directly without making any changes
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